Legal and Privacy

Please read the Facing the Future Privacy Policy and Website Terms & Conditions below.

Facing the Future Privacy Policy


Facing the Future is a service provided by Samaritans, set up to provide support for those bereaved by suicide. The purpose of this statement is to explain how Samaritans process your data - whether you are just browsing our website or registering your interest in our support groups.

We will only use personal information you send us for the purposes for which you provide it, as outlined below in “How we use your data”. We will only hold your information for as long as necessary for the service and will not pass it on to third parties. All data and communications with you will be deleted after the group ends.

You are welcome to access our website without disclosing your personal data.

Facing the Future takes appropriate technical and organisational measures to keep your data safe.  We may use “cloud-based” applications to process some types of personal data.  Where this happens we ask our suppliers to provide evidence that they have the appropriate measures in place to make sure that your data is secure.

If in future there are changes to the Facing the Future service that affect how we process users’ data, our privacy statement on the website will be updated to reflect such changes.

If you have any queries about this statement please contact the Facing the Future Administrator c/o Central London Samaritans, 46 Marshall Street, London W1F 9BF or email at

Information is provided below as to the different ways in which we process data through the website.


This website does not use cookies. Should this change our privacy statement will be updated to reflect any changes and detail what this means in respect of your data.

How we use your data

We have outlined below what data we are collecting, at what stage and why we do so.

Registration of interest

When registering your interest in participating in the support groups, information will need to be taken. This is done either by completing the online form on this website.


Phone call with one of our volunteers

Our volunteers will use the details that you have provided to contact you by phone once your application has been received (this may take several weeks). The purpose of the phone call is to outline what to expect from the group, and work out with you whether a group is right for you at this time. The volunteer will talk through possible dates for a group you could join. You will also be asked if there is any additional information that you wish for the group facilitators to be made aware of prior to the group starting.


Confirmation and joining instructions

An email will be sent to you a few weeks before the start of your group with the Zoom link access details, the names of your group facilitators and an emergency phone number.

Last minute questions or concerns

The emergency phone number (see above) should be used if you are uncertain about something, or have a problem (SMS is usually best). Alternatively, you can email us at and someone will either email you or phone you back. 

Group Sessions

Any information discussed in the group sessions is confidential to the group unless exceptional circumstances arise where we may have to break confidentiality if we feel you or someone else is in danger.


Facilitator supervision sessions

Across the course of the six weeks, Facilitators will, as part of our commitment to maintaining the highest standards for Facing the Future, undertake three supervision sessions when they can debrief and raise any concerns they may have. Whilst the facilitator may discuss the dynamic of the group and some potential challenges, personal data of the participants is not discussed or noted down.

Course feedback

After the last group session, participants will be sent a feedback questionnaire to help us continue to improve the service.

Your data rights

You have the right under the Data Protection Act 1998 to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.  If you wish to make a subject access request, we will ask you to:

  • Put the request in writing for the attention of:

The Administrator

Facing the Future

c/o Central London Samaritans

46 Marshall Street

London W1F 9BF

  • Provide proof of identity including your name and postal address.

For your information we will only send responses to data requests to you by registered mail to a postal address, so you will need to provide us with a postal address for these purposes. 


Facing the Future Website Terms and Conditions

Thank you for visiting

1. Introduction

By using or accessing (the Website), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions, please do not use this Website.

These terms of use refer to our Privacy Policy outlined below, which also applies to your use of the Website.

2. About us

This Website is operated and owned by Samaritans, a Company limited by guarantee with Company Number 0757372, registered Charity Number 219432 and having its registered office at The Upper Mill, Kingston Road, Ewell, Surrey, KT17 2AF

The content of this website is provided by Samaritans.

3. Use of the Website

We may, at our sole discretion and without prior notice to you, modify or revise these terms and conditions at any time by updating the text of this page. Your continued use of this Website after amendments are made means you accept the terms and conditions as updated. Therefore, please visit this page regularly to review these terms and conditions.

You may not alter the Website in any way or do anything that might or will damage or disrupt the good working order of the Website.

4. Accuracy and changes

Whilst we aim to provide you with accurate information on this Website, we are unable to guarantee that the information and content contained in the Website is accurate, verified or complete. We accept no liability if you or any person or organisation relies on or uses the information and/or content.

We may update the Website from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

5. Intellectual property and use of content

The content on this Website is owned by us or third parties.

No content from the Website may be copied, used or reproduced without our prior written consent, except:

  • where extracts from the Website are downloaded or printed for personal and non-commercial use; or
  • where text from this website is reproduced for the purpose of reporting in news publications provided that the text is reproduced accurately and fairly and not in a manner that could confuse or mislead others or cause damage to Samaritans or its reputation and provided that this Website is acknowledged as the source of the information

However, in no circumstances may you use graphics, trade marks, logos, designs, images or photographs from the Website, except with our consent. Please send your written requests to use content from the Website to:

6. Liability

We cannot guarantee that the Website will be uninterrupted or error free, or that the Website or your use of it will be free of viruses or harmful material. You are responsible for ensuring that your computer and computer system is suitable to use, and compatible with, the Website.

It is your responsibility to ensure that your computer system (including, but not limited to, your hardware, software and data) is not damaged by your use of the Website.

In circumstances where you suffer loss or damage arising out of or in connection with the use of the Website, we accept no liability.

The limitations and exclusions above only apply to the extent permitted by law.

7. Use of the website from outside the UK

Whilst we welcome all visitors to this Website, we cannot guarantee that the Website is appropriate or available for use in any territory. Those who visit the Website from outside the UK are responsible for complying with all applicable laws. If use of the Website breaches any law in your jurisdiction(s), you may not use the Website and you must exit immediately.

8. Linked sites

We make no representations about any other websites. When you access any other website through links on the Website you understand that it is independent from us and that we have no control over that website and can accept no responsibility in relation to its content or the way you interact with it.

9. Linking to the Website

You may link to any part of this Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must ensure that by linking to this Website you breach no law or rights of others, and that the linking to this Website does not suggest any association, patronage, approval or endorsement, except with our prior written consent. We reserve the right to withdraw this linking permission without notice.

10. Applicable Law

English law and the jurisdiction of the English Courts will apply to these terms and conditions, save where you live in any other part of the United Kingdom, in which case the law and courts of that place shall apply.

11. Contacting us

Please contact us at if you have any questions or concerns about this Website.

If you contact us or we contact you in relation to the Website, we will do so in accordance with our Privacy Policy.